What we do
Eight practices, one Kitchener shop, one team that owns the work.
From a stuck faucet to a four-tier water softener install to certified backflow testing on a commercial account, our work falls into eight practices. Pick a service to see what we install, what we repair, and how we approach it.
01
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General Plumbing
The day-in, day-out plumbing scope. Leaky faucets, running toilets, worn-out fixtures, and the silent drips inside the wall that show up on a water bill. Residential and commercial.
- Faucet repair and replacement
- Toilet repair, rebuild, and replacement
- Repair leaks and water lines
02
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Drain Cleaning & Jetting
Slow drains, backed-up basements, kitchen lines that gurgle. We clear branch lines and mains with snaking and water jetting, and we tell you honestly whether the line will need camera work or further repair.
- Branch line and main line drain cleaning
- High-pressure water jetting and flushing
- Kitchen, bathroom, basement, and floor drain service
03
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Water Heaters
We sell, install, and service residential and commercial water heaters - gas, electric, tank, and tankless. Sized to your household or property and installed code-compliant by a licensed plumber working with our licensed gas technicians.
- Conventional gas and electric tank heaters
- High-efficiency tankless / on-demand units
- Replacement and like-for-like swap-outs
04
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Water Softeners
Waterloo Region is hard-water territory. We sell, install, and service three Excalibur water-softener tiers plus the ChemSoft Smart unit - sized to your household demand and your actual water, not a generic upsell. All units come with manufacturer warranty.
- Chlor-A-Soft - softener PLUS chlorine removal, 80% less salt, 20-year warranty
- Superior Series - fully automatic, removes clear iron, 12-year warranty
- Value Series - electronic demand design, 7-year warranty
05
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Gas Lines & Appliances
Our team includes licensed gas technicians, so plumbing and gas work happen in one visit. New gas lines, appliance hookups, and installs for ranges, dryers, BBQs, fireplaces, and commercial appliances.
- New gas line installation
- Gas range, dryer, and BBQ hookups
- Gas water heater and tankless gas hookups
06
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Backflow Testing & Prevention
Region of Waterloo and many local municipalities require annual backflow prevention testing on commercial properties. Our certified backflow preventors test, repair, and install the assemblies - and file the paperwork that keeps you compliant.
- Annual backflow assembly testing
- Backflow assembly repair and rebuilds
- New backflow assembly installation
07
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Bathroom Renovations
We handle the plumbing scope on full bathroom renovations and partial refits - vanities, toilets, tubs, showers, faucets - coordinated with whoever is handling tile, electrical, and finish carpentry.
- Vanity, sink, and faucet installation
- Toilet replacement and re-set
- Shower and tub replacement
08
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Emergency Repairs
When something goes wrong outside business hours, send an email to emergency@jcwaterworks.com and we will respond. We prioritize active flooding, sewage backup, no-water situations, and gas concerns.
- Active leaks and flooding
- Sewage backup and drain emergencies
- Burst pipes, frozen lines, and shut-off failures
Get in touch
Need a plumber, a softener, or a quote? Call the shop.
We answer the phone during business hours and respond to messages every weekday. Residential and commercial work, all booked through the same line.